Job Description
Launch your career in Detroit's growing service sector with Motor City Industries! We're seeking enthusiastic entry-level candidates for our comprehensive customer service training program. No experience necessary – we provide everything you need to succeed. Our 4-week paid training covers communication skills, conflict resolution, and industry-specific tools. Join a team that values growth and offers clear advancement paths to team lead and supervisor roles. Enjoy competitive pay, benefits, and a supportive environment where your development is our priority.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve client inquiries using company CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Collaborate with senior team members to resolve complex issues
- Participate in weekly skill-building workshops and feedback sessions
- Contribute to process improvement initiatives during training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer literacy with willingness to learn new software
- Ability to work flexible hours including occasional weekends
- Positive attitude with demonstrated problem-solving aptitude
- Reliable transportation to downtown Detroit office
- Passion for helping others and continuous learning