Job Description
Launch your career with Louisville Community Services! We're seeking enthusiastic individuals with no prior experience to join our award-winning customer service team. Enjoy comprehensive training, competitive benefits, and a supportive work environment in the heart of Louisville. This full-time role offers stability, growth opportunities, and the chance to make a real impact on our community.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Accurately document customer information and case details in CRM systems
- Collaborate with team members to resolve customer inquiries efficiently
- Participate in ongoing training to master service protocols and product knowledge
- Contribute to team performance goals and quality metrics
- Assist with administrative tasks and special projects as assigned
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Positive attitude and commitment to teamwork
- Basic computer literacy and typing proficiency
- Reliable transportation to downtown Louisville location
- Passion for helping others and community-focused mindset