Job Description
Join our dynamic team at KC Innovations and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our full-time training program. Enjoy competitive pay, comprehensive benefits, and clear growth pathways within our Kansas City headquarters. Our supportive environment ensures you'll develop valuable skills while making a real impact.
What We Offer:
- 4-week paid training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve processes
- Meet performance metrics for quality and speed
- Participate in ongoing training sessions
- Represent company values in all customer interactions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Basic computer proficiency (typing, navigation)
- Reliable transportation to our downtown KC location
- Availability for flexible shifts including weekends