Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Detroit's thriving tech sector! No prior experience required – we provide comprehensive training to help you succeed. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Continuously improve product knowledge and service techniques
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliability and punctuality
- Valid work authorization in the United States