Job Description
Join our dynamic team at Minneapolis Growth Partners and kickstart your career with no experience required! We're seeking motivated individuals to provide exceptional customer support while gaining valuable professional skills in a collaborative environment. This full-time role offers comprehensive training, career advancement opportunities, and a supportive workplace culture focused on your growth.
As a Customer Service Specialist, you'll be the first point of contact for our clients, resolving inquiries and ensuring satisfaction. We value strong communication and a positive attitude over prior experience. If you're eager to learn and contribute to a winning team, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate case records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and internet navigation
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with willingness to learn new technologies
- Valid work authorization in the United States