Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist in Seattle! We're seeking motivated individuals with no experience required – we provide comprehensive paid training to launch your career in customer success. This immediate hire opportunity offers competitive pay, full benefits, and growth potential in a supportive environment.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and build lasting customer relationships. Our Seattle headquarters features modern amenities, flexible schedules, and a collaborative culture that values professional development.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat
- Resolve technical and billing issues using CRM systems
- Document interactions accurately in Salesforce
- Collaborate with technical teams to escalate complex cases
- Maintain 95% customer satisfaction metrics
- Participate in weekly training sessions and skill workshops
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Proficient with Microsoft Office Suite
- Flexible schedule availability (including weekends)
- Passion for helping customers succeed
- Valid Washington state ID or driver's license