Job Description
Join our dynamic team at Milwaukee Business Solutions and launch your career in customer service! We're seeking enthusiastic individuals with no prior experience to provide exceptional support to our valued clients. As an Entry-Level Customer Service Specialist, you'll be the face of our company, helping customers resolve inquiries and ensuring a positive experience. We offer comprehensive training, a supportive work environment, and clear growth opportunities. If you're a motivated people-person ready to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed records in our database
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training!
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to our Milwaukee office