Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Louisville! No prior experience is required – we provide comprehensive training to launch your career. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make a real impact in our community. Perfect for recent graduates or career changers seeking a fresh start.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve routine billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for customer satisfaction
- Assist with special projects as assigned by management
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown office
- No experience necessary – training provided!