Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Coastal Support Solutions! We're hiring motivated individuals with no prior experience for immediate full-time positions in Long Beach. Perfect for recent graduates, career changers, or anyone seeking a fresh start. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound customer inquiries via phone and email with professionalism
- Resolve customer concerns using our step-by-step support protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Maintain a positive and empathetic communication style
- Support cross-functional projects as assigned
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Reliable internet connection for remote work components
- Basic computer literacy (typing, email, navigation)
- Positive attitude and willingness to help others
- Availability for flexible shifts including weekends