Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment in downtown Detroit. Perfect for recent graduates or career changers looking to start in customer service.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive 4-week paid training program
- Full benefits package (health/dental/vision)
- Tuition reimbursement for continuing education
- Clear career path to team lead/supervisor roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics (call quality, resolution time)
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong verbal communication skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Passion for helping others
- Valid Michigan driver's license (for occasional off-site meetings)