Job Description
Join Urban Solutions Inc. as an Entry-Level Customer Service Specialist and kickstart your career in Seattle! We offer weekly pay, comprehensive training, and a supportive environment perfect for recent graduates or career changers. Help our clients resolve inquiries while building valuable professional skills in a dynamic team setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve complex customer issues
- Document interactions in CRM systems for quality assurance
- Meet weekly performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must be authorized to work in the US