Job Description
Join our dynamic team at Phoenix Growth Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences while launching their careers in a thriving tech hub. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in downtown Phoenix.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including evenings/weekends
- Valid Arizona driver's license (required for occasional field visits)
- Positive attitude and eagerness to learn