Job Description
Join our dynamic team at Omaha Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional support experiences for our growing client base. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive training, and clear advancement pathways. Our Omaha headquarters offers a collaborative, tech-forward environment where your contributions matter immediately.
Why Choose Us?
• Paid training and certifications
• Health benefits after 60 days
• Tuition reimbursement program
• Flexible hybrid work options
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for satisfaction (CSAT >90%) and efficiency
- Identify cross-sell opportunities to enhance client retention
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with strong attention to detail
- Resilience under pressure and conflict resolution aptitude
- Authorized to work in the US without sponsorship
- Reliable transportation to Omaha headquarters (2 days/week on-site)