Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Innovate Solutions Inc. We're urgently hiring motivated individuals in Louisville, KY to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career in a supportive environment with growth potential and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with support teams to address complex customer needs
- Contribute to process improvement initiatives
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality
- Valid driver's license and reliable transportation