Job Description
Join our dynamic team at Apex Solutions Group as we expand our Jacksonville operations! We're urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences in our fast-paced tech environment. No prior experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive benefits, growth opportunities, and a supportive workplace culture that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to refine product knowledge
- Meet daily performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing proficiency (35+ WPM)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet access for remote work flexibility
- Willingness to work flexible hours including weekends
- Positive attitude and eagerness to learn new technologies