Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Charlotte to deliver exceptional client experiences while launching their careers in a supportive, growth-oriented environment. This is your chance to develop valuable skills in communication, problem-solving, and client relationship management with full training provided. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that champions professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using CRM systems
- Document interactions and maintain accurate client records in Salesforce
- Collaborate with technical teams to escalate complex customer concerns
- Contribute to process improvement initiatives to enhance service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service or support experience
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced environment with competing priorities
- Positive attitude and solution-oriented mindset
- Authorized to work in the United States without sponsorship
- Willingness to work flexible shifts including occasional weekends