Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Heartland Solutions Group! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy comprehensive training, competitive benefits, and opportunities for growth within one of Kansas City's most respected companies.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues using established protocols while maintaining high satisfaction rates
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- No experience required - we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and positive attitude
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options