Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Jacksonville's thriving business community! No experience needed – we provide comprehensive training to help you succeed. At Innovate Solutions Group, we value fresh perspectives and offer growth opportunities for motivated individuals. Enjoy competitive pay, benefits, and a supportive work environment in the heart of downtown Jacksonville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic account issues and escalate complex cases appropriately
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge
- Contribute to improving customer service processes
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and positive attitude
- Basic computer proficiency with willingness to learn new systems
- Reliable transportation to our downtown Jacksonville office
- Ability to work in a fast-paced team environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – training provided!