Job Description
Join our dynamic team as an Entry Level Customer Service Specialist at Georgia Tech Solutions! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences in a fast-paced tech environment. This role offers comprehensive training and a clear path for career growth within our Atlanta headquarters. If you're passionate about helping others and eager to start your professional journey, we encourage you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with technical teams to resolve complex customer issues
- Maintain detailed customer records and documentation
- Identify opportunities for process improvements
- Participate in ongoing training programs to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- No prior experience required - comprehensive training provided
- Strong written and verbal communication skills
- Proficient with basic computer applications and typing
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Must be authorized to work in the United States