Job Description
Join our dynamic Denver team as an Entry-Level Customer Service Specialist and launch your career in tech without prior experience! We're seeking motivated individuals who thrive in fast-paced environments to deliver exceptional client experiences. This full-time role offers comprehensive training, career growth opportunities, and a collaborative culture where your contributions matter. If you're passionate about problem-solving and helping others, this is your perfect starting point in the thriving Denver tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- No prior experience required - we provide comprehensive training
- Must pass background check and drug screening
- Valid Colorado driver's license preferred