Job Description
Join PhillyTech Solutions as an Entry-Level Customer Service Specialist and launch your career in Philadelphia's thriving tech scene! We're hiring immediately for motivated individuals who are passionate about helping others and want to grow with a dynamic team. No experience necessary – we provide comprehensive training and offer competitive benefits including health insurance and paid time off. Located in the heart of Philadelphia, our collaborative environment values innovation and professional development. Apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and internal knowledge base
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication skills with clear verbal and written abilities
- Strong problem-solving aptitude and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Ability to work in a fast-paced environment while maintaining composure
- Positive attitude and commitment to delivering exceptional service
- Must be authorized to work in the United States immediately
- No prior experience required – training provided