Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Cleveland Solutions Group! We're seeking motivated individuals to deliver exceptional client experiences in a fast-paced environment. This immediate hire position offers comprehensive training and career growth opportunities within our downtown Cleveland headquarters. Enjoy competitive pay, health benefits, and a supportive work culture focused on professional development. Perfect for recent graduates or career changers looking to launch their customer service careers.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response times and satisfaction
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Valid Ohio driver's license (if field visits required)