Job Description
Launch your career with Horizon Solutions Ltd! We're seeking enthusiastic individuals for our Entry-Level Customer Service Specialist role in Manchester. No prior experience required – we provide comprehensive training to help you thrive. Join our dynamic team where your growth matters, and contribute to delivering exceptional customer experiences that drive our success.
Why Join Horizon Solutions?
- Industry-leading onboarding program with mentorship
- Clear career progression paths into senior roles
- Modern, collaborative work environment in Manchester city centre
- Competitive salary with performance-based bonuses
- Comprehensive benefits package including health insurance
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve issues using our CRM system and knowledge base
- Document interactions accurately in customer records
- Collaborate with team members to share best practices
- Meet key performance metrics for response times and satisfaction
- Participate in ongoing product and service training
- Identify opportunities to improve customer experience workflows
Qualifications
- No experience required – open to graduates and career changers
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office)
- Positive attitude and willingness to learn new systems
- Ability to work effectively in a fast-paced team environment
- Customer-focused mindset with empathy and patience
- High school diploma or equivalent (degree preferred but not essential)