Job Description
Launch your career with Coastal Horizons Solutions! We're seeking motivated individuals with no prior experience to join our award-winning customer service team in Virginia Beach. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills in a supportive, growth-oriented environment. Enjoy competitive benefits, flexible scheduling options, and opportunities for advancement within our expanding organization.
Our ideal candidates are passionate about helping others and eager to learn. We value attitude over experience and provide all necessary tools for success. Join us in delivering exceptional service while building a foundation for long-term career growth in Virginia Beach's thriving business community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Update customer records in our CRM system with accuracy and attention to detail
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics while maintaining service quality standards
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to team goals through collaborative problem-solving
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and clear articulation
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work independently while collaborating with team members
- Reliable attendance and punctuality
- Valid authorization to work in the United States