Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Phoenix Growth Partners! We're seeking motivated individuals with no prior experience to kickstart their careers in customer excellence. Our comprehensive training program will equip you with essential skills in client communication, issue resolution, and CRM systems. Enjoy a supportive environment with mentorship opportunities, clear career progression paths, and a collaborative culture that values growth. Perfect for graduates or career changers looking to build a foundation in business operations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with senior team members to resolve complex customer issues
- Process orders, returns, and service requests following company protocols
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team performance metrics including response time and satisfaction scores
- Identify opportunities to improve customer experience workflows
Qualifications
- No experience required – full training provided
- High school diploma or equivalent (A-Levels or GCSEs)
- Excellent verbal and written communication skills in English
- Proficient in basic computer applications (MS Office, web browsers)
- Strong problem-solving abilities and attention to detail
- Positive attitude with willingness to learn in a fast-paced environment
- Reliable with consistent punctuality and attendance
- Valid right to work in the United Kingdom