Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Global Solutions Ltd. in Manchester! We're seeking passionate individuals with no prior experience to deliver exceptional service to our growing client base. Enjoy comprehensive training, career progression opportunities, and a supportive work environment in the heart of England's vibrant business district. If you're a people person with a can-do attitude, this is your chance to launch a rewarding career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and escalate complex cases to senior team members
- Update customer records accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Actively contribute to team meetings and share improvement ideas
- Adhere to company policies and regulatory compliance standards
Qualifications
- No prior experience required – we provide full training!
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications (Microsoft Office, email)
- Ability to work flexible hours including weekends on a rotational basis
- Positive attitude and willingness to learn in a fast-paced environment
- Valid UK work authorization