Job Description
Launch your career with TechNova Solutions Ltd! We're seeking passionate individuals for our Entry-Level Customer Service Specialist roles in London. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Join our dynamic team and become the voice of innovation while delivering exceptional customer experiences. If you're a motivated communicator ready to grow professionally, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using our CRM system
- Document all interactions accurately in our customer database
- Collaborate with senior team members to escalate complex cases
- Participate in ongoing product training sessions
- Meet monthly performance metrics for response time and resolution
- Contribute to team improvement initiatives
Qualifications
- No prior experience necessary – fresh graduates welcome
- GCSEs or equivalent in English and Maths
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient in basic computer applications
- Positive attitude with eagerness to learn
- Ability to work flexible hours including weekends