Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive training to launch your career in customer service. This urgent hiring opportunity offers a competitive salary, growth potential, and a supportive work environment in central London.
Our ideal candidates are passionate about helping others and eager to develop professional skills. Enjoy benefits including healthcare, pension scheme, and quarterly team-building events. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution rate
- Continuously develop product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- No prior experience necessary – fresh graduates welcome
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy (MS Office, CRM systems)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Right to work in the UK
- Fluent in English (additional languages a plus)