Job Description
Launch your career with Global Solutions Group! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills. Our Manchester-based team thrives on collaboration and growth, offering a clear path for career advancement. If you're passionate about helping others and eager to learn, this is your opportunity to build a foundation for long-term success in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve account issues using our CRM system
- Collaborate with senior team members to resolve complex customer needs
- Maintain accurate customer records in our database
- Participate in daily training sessions to enhance product knowledge
- Meet performance metrics for response time and customer satisfaction
- Contribute to team improvement initiatives through feedback
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (A-Levels/BTEC accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office)
- Ability to work flexible hours including weekends when needed
- Valid UK work authorization
- Positive attitude and willingness to learn new technologies