Job Description
Join our award-winning customer support team and kickstart your career in Jacksonville! No prior experience required—we provide comprehensive training to transform you into a customer service expert. Our collaborative environment values growth, mentorship, and work-life balance. Enjoy competitive pay, benefits from day one, and clear pathways for advancement. If you're passionate about helping others and eager to learn, this is your perfect entry point into the professional world.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless support
- Participate in ongoing training programs
- Meet daily performance metrics for quality and speed
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- No prior experience necessary—training provided
- Strong communication skills (written and verbal)
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Reliable internet connection for remote work options
- Valid authorization to work in the US