Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at Global Solutions Group! We're urgently hiring passionate individuals in London to deliver exceptional client experiences. This is your opportunity to launch your career in a supportive, growth-oriented environment with comprehensive training and clear progression paths. Enjoy competitive benefits, flexible working options, and a culture that values innovation and teamwork.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; recent graduates encouraged
- Basic proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to thrive in fast-paced, deadline-driven environments
- Customer-first mindset with problem-solving aptitude
- UK work authorization required