Job Description
Join our dynamic team at UrbanTech Solutions as we revolutionize urban tech services in Baltimore! We're urgently hiring passionate entry-level professionals to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career in a supportive environment with rapid growth potential.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders accurately using our CRM system
- Collaborate with senior team members to escalate complex cases effectively
- Document all interactions in our customer database for quality assurance
- Participate in daily team meetings and ongoing training sessions
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work flexible hours including weekends if required
- Valid work authorization in the United States