Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in London's thriving business district! No prior experience is required – we provide comprehensive training to help you succeed. At Global Solutions Group, we value fresh perspectives and offer a supportive environment where you'll develop essential skills while making a real impact. This full-time role is perfect for motivated individuals eager to grow in the customer service field.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- No prior experience required – fresh graduates welcome to apply
- Strong written and verbal communication skills in English
- Proficient in using Microsoft Office and web-based tools
- Excellent problem-solving abilities and attention to detail
- Positive attitude and willingness to learn in a fast-paced environment
- Must be eligible to work in the United Kingdom