Job Description
Launch your career with TechStart Innovations! We're seeking passionate entry-level professionals to join our London-based customer service team. No experience required – we provide comprehensive training and mentorship to help you thrive. This is your opportunity to develop foundational skills in a dynamic, tech-forward environment while supporting global clients.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain product knowledge through continuous learning modules
- Contribute to process improvement initiatives
- Support cross-departmental projects as assigned
Qualifications
- Open to graduates and career changers with no prior experience
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office suite
- Strong problem-solving abilities and adaptability
- Customer-focused mindset with patience and resilience
- Ability to work in a fast-paced, team-oriented setting
- Basic understanding of digital platforms preferred