Job Description
Launch your career with Nexus Solutions as an Entry Level Customer Service Specialist in Louisville, KY! We're seeking passionate individuals ready to grow with our award-winning team. This full-time role offers comprehensive training, mentorship, and clear pathways for advancement. Join us to deliver exceptional client experiences while building foundational skills in communication, problem-solving, and digital tools. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. Our modern downtown office fosters collaboration and innovation—perfect for career starters eager to make an impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues using CRM software and internal knowledge bases
- Document interactions accurately in company systems for quality tracking
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training to master product knowledge and service protocols
- Identify opportunities to improve customer experience workflows
- Uphold company standards for response times and resolution metrics
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years customer service or administrative experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation and punctuality
- US work authorization required