Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Philadelphia with no prior experience required. Our comprehensive 4-week paid training program will equip you with industry-leading skills in communication, conflict resolution, and CRM software. Enjoy competitive benefits, flexible scheduling, and clear career advancement paths. Work in a modern downtown office with collaborative teams and performance-based incentives. Apply today and transform your career!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints using company protocols
- Update customer records in Salesforce CRM system
- Collaborate with team to improve service processes
- Meet daily performance metrics for quality and efficiency
- Identify upsell opportunities for premium services
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required – training provided
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Proficient in basic computer applications
- Positive attitude and problem-solving mindset
- Ability to work rotating weekend shifts
- Must pass background check and drug screening