Job Description
Launch your career in Detroit with our entry-level Customer Service Specialist role featuring weekly pay! Join a dynamic team supporting Fortune 500 clients in a hybrid environment. Receive paid training, career advancement opportunities, and comprehensive benefits including health insurance and retirement plans. Perfect for recent graduates or career changers seeking stability and growth.
We value diversity and are committed to creating an inclusive workplace. Our Detroit headquarters offers modern amenities and easy public transport access. Weekly pay ensures financial stability while you build professional skills in communication, problem-solving, and client relationship management.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet weekly performance metrics for response time and satisfaction
- Participate in bi-weekly training sessions on products and systems
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Valid Michigan driver's license preferred