Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in London to deliver exceptional client experiences. This full-time role offers rapid career progression and comprehensive training for candidates with no prior experience. Perfect for graduates or career changers seeking a supportive environment to develop professional skills.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- GCSEs or equivalent with strong communication skills
- Basic computer literacy and proficiency with Microsoft Office
- Problem-solving aptitude and attention to detail
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new systems
- UK work authorization and right to work in England
- Valid DBS certificate or willingness to obtain