Job Description
Ready to launch your career without prior experience? Coastal Solutions Group is seeking enthusiastic Entry-Level Customer Service Specialists to join our dynamic team in Virginia Beach. This full-time role offers comprehensive training and growth opportunities in a supportive environment. Perfect for recent graduates or career changers eager to develop professional skills while making a meaningful impact.
As a key member of our client experience team, you'll be the first point of contact for our valued customers. We provide industry-leading onboarding and mentorship to ensure your success. Enjoy competitive benefits, flexible scheduling options, and a collaborative culture that celebrates achievement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with support teams to resolve complex customer issues efficiently
- Document all interactions in our customer database for quality assurance
- Participate in daily team huddles and ongoing training sessions
- Identify opportunities to improve customer experience processes
- Meet key performance metrics including response time and satisfaction scores
Qualifications
- No prior experience required - we provide comprehensive paid training
- High school diploma or equivalent required; associate's degree preferred
- Strong communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Excellent problem-solving and multitasking capabilities
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable internet access for remote work components