Job Description
Launch your career with Global Tech Solutions Ltd, a leading innovator in digital transformation. We're seeking motivated individuals to join our dynamic customer service team in London. No experience required – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive benefits, career growth opportunities, and a collaborative culture that values fresh perspectives. Apply now and take the first step toward a rewarding career in tech support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using our CRM system and maintain accurate case records
- Collaborate with technical teams to resolve complex customer issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training to enhance service knowledge
- Contribute to process improvement initiatives for better customer experience
- Support team members during peak demand periods
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Positive attitude and ability to work under pressure
- Team player with collaborative mindset
- Reliable internet connection for remote work components
- UK work authorization (no sponsorship available)