Job Description
Join our dynamic team at Coastal Enterprises Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our growing client base in Virginia Beach. This immediate hire opportunity offers competitive pay, comprehensive training, and clear pathways for career growth. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today to start your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case records
- Identify opportunities to upsell products and services
- Adhere to company policies while maintaining high service standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic computer proficiency with ability to learn new software quickly
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Customer service or retail experience a plus
- Positive attitude with problem-solving mindset
- Must be available for flexible scheduling including weekends