Job Description
Join our dynamic team at Sacramento Growth Partners as an Entry Level Customer Service Specialist! We're seeking motivated individuals ready to launch their careers in a fast-paced environment. This immediate hire opportunity offers comprehensive training, competitive compensation, and a clear path for growth. If you're passionate about helping others and thrive in collaborative settings, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and process orders accurately using our CRM system
- Collaborate with cross-functional teams to enhance customer experience
- Document interactions and maintain detailed case notes in compliance with policies
- Identify opportunities to upsell products and services
- Participate in weekly training sessions to develop product knowledge
- Meet daily performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience or internships
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends
- Valid driver's license (for occasional field visits)