Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Detroit! We're seeking motivated individuals with no prior experience who are eager to learn and grow. Enjoy comprehensive training, competitive benefits, and a supportive environment where your contributions matter. Help shape the future of customer service while building valuable skills for long-term success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately
- Collaborate with team members to resolve complex issues
- Maintain detailed records in customer relationship management systems
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training programs to enhance product knowledge
- Support cross-functional projects as assigned by management
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer applications
- Positive attitude with willingness to learn new systems
- Ability to work in a fast-paced, team-oriented environment
- Reliable transportation to downtown Detroit office
- Must pass background check and drug screening