Job Description
Join Urban Solutions Inc. as an Entry-Level Customer Service Specialist and launch your career in a dynamic environment! We're seeking motivated individuals to provide exceptional support to our diverse client base. This part-time role offers flexible hours and comprehensive training, making it perfect for students and career starters. Enjoy a collaborative atmosphere where your growth is prioritized.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Process orders and maintain customer records
- Participate in ongoing training programs
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Basic computer proficiency with MS Office
- Ability to multitask in fast-paced settings
- Customer-focused mindset with patience
- No prior experience required - training provided
- Availability for evening/weekend shifts