Job Description
Join our dynamic team at City Innovations Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals in Long Beach, CA with no prior experience. This is your opportunity to launch your career in a supportive environment where your growth is our priority. Enjoy competitive compensation, comprehensive training, and a collaborative workplace culture. Perfect for recent graduates or career changers looking to develop transferable skills in communication and problem-solving. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately using our CRM system
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve complex issues
- Continuously improve product knowledge to provide exceptional support
- Meet daily performance metrics for response times and customer satisfaction
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable internet access for remote work components
- Ability to work flexible shifts including weekends