Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Baltimore! We're seeking motivated individuals with no prior experience who are eager to learn and grow in a supportive environment. Enjoy comprehensive training, competitive benefits, and opportunities for advancement while serving our vibrant community. If you're passionate about helping others and ready to build a professional foundation, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our proprietary software systems
- Collaborate with team members to resolve customer issues efficiently
- Participate in ongoing training programs to enhance product knowledge and service skills
- Support daily operations including inventory management and facility upkeep
- Contribute to a positive team environment through active communication and collaboration
- Adhere to company policies and maintain confidentiality of customer information
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and active listening abilities
- Basic computer literacy and willingness to learn new software
- Positive attitude and commitment to excellent customer service
- Ability to work independently and as part of a collaborative team
- Reliable transportation to our downtown Baltimore location
- Must pass standard background check and drug screening