Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in Charlotte's thriving business district. Full benefits package included.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with team members to improve processes
- Meet performance metrics for response time and resolution
- Participate in ongoing skills development training
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our Charlotte office