Job Description
Join Austin's fastest-growing tech support team as an Entry-Level Customer Service Specialist! No prior experience is required—we provide comprehensive paid training to help you succeed. This is your opportunity to launch a rewarding career in customer service while working with innovative products and supportive mentors. Enjoy a collaborative environment with growth opportunities into technical, sales, or leadership roles. We value attitude over experience and are looking for passionate individuals ready to learn.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues using our proprietary knowledge base
- Document interactions accurately in our CRM system
- Collaborate with senior specialists for complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong written and verbal communication skills
- Proficiency with basic computer applications
- Ability to type 30+ words per minute
- Customer-focused mindset with empathy
- Reliable internet connection for remote work components
- Willingness to work flexible hours including weekends
- No experience required—training provided