Job Description
Join our dynamic team at NexGen Solutions Inc. as an Entry-Level Customer Service Specialist and kickstart your career with weekly pay! We're seeking motivated individuals to provide exceptional support to our growing client base in Jacksonville. Enjoy a modern work environment, comprehensive training, and opportunities for advancement. Perfect for recent graduates or career changers looking to gain valuable experience in a fast-paced corporate setting. Weekly pay ensures you get compensated promptly for your hard work!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Meet daily/weekly performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to type 30+ WPM with high accuracy
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset
- Valid US work authorization required