Job Description
Join our dynamic team at Nexus Solutions Inc. and kickstart your career in customer service! We're urgently hiring motivated entry-level professionals to deliver exceptional support experiences. Enjoy comprehensive training, competitive benefits, and a collaborative work environment in downtown Louisville. No prior experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems
- Document interactions and update customer records
- Collaborate with team to improve service processes
- Meet daily performance metrics for resolution times
- Identify and escalate complex problems to senior staff
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, web browsers)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown office